After a disastrous 2016, which saw Wells Fargo admit to creating millions of customer accounts without permission, the massive bank became embroiled in more scandals the next year, acknowledging charging car loan customers for unneeded insurance and facing lawsuits from customers who said the bank tinkered with their mortgages without permission, extending monthly payments and ultimately adding to the amount they owe. Last year, the bank agreed to pay $3 billion in admitting that from 2002 to 2016 it made workers commit fraud to meet impossible sales goals set by managers. The bank "opened millions of accounts in customers’ names without their knowledge, signed unwitting account holders up for credit cards and bill payment programs, created fake personal identification numbers, forged signatures and even secretly transferred customers’ money," The New York Times said.
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