Sean Wandzilak/shutterstock
Target's had enough of being the bullseye for return scammers, and it's making that crystal clear with a new policy update. The retailer just tweaked its return policy to spell out that they can deny returns if they suspect fraud or abuse.
The retail giant decided it won't be a target for abuse anymore and recently updated the wording of its return policy, saying they "reserve the right to deny returns, refunds, and exchanges" when fraud or abuse is suspected. While the rules are practically the same, the updated language gives Target a stronger stance to enforce the policy more strictly.
Most unopened items bought at Target in new condition are still eligible for a return or exchange within 90 days, as long as you have proof of purchase. The return window starts once the order has been invoiced, whether it’s shipped, delivered, or ready for pick-up.
The retail industry has been losing a lot — about $101 billion last year alone, according to the National Retail Federation—because of shoppers exploiting lenient return policies.
Target, in particular, had been dealing with a trend of customers returning worn-out Cat & Jack kids' clothes for cash. With this new language, Target is trying to draw a line and discourage customers from taking advantage of their policy in ways it wasn't intended.
Target is simply spelling things out more explicitly, making it clear that they will no longer turn a blind eye to suspicious items. Target spokespersons have emphasized that the satisfaction guarantee on store brands is still in place, but don’t expect a free pass if you’re trying to return well-worn items.
If you’re returning an item with a receipt and it's in new condition, you have nothing to worry about. However, if you're the type who wants to return “well-loved” items — you might have a tougher time now. Also, if you're trying to return something the staff finds suspicious, you might get a “no.” The one-year satisfaction guarantee still applies to their private-label products, but don't be surprised if the staff takes a closer look before accepting a return — especially for items like Cat & Jack clothing, which have been known to push the limits of the policy.
Target employees on the r/Targetsubreddit are all for the updated return policy — they say it’s long overdue. Now, they finally have the authority to say "no" to questionable returns without hesitation.
For more helpful retail news, sign up for our free newsletters.