Service With a Smile?
Fast-food joints have muddled through the pandemic largely thanks to their drive-thrus, which have offered customers a low-contact way to grab a bite to eat. But are you coming away satisfied? It probably depends on where you stop, according to QSR Magazine’s latest Drive-Thru Study. More than 1,000 customers evaluated 10 major chains on factors including customer service, order accuracy, and speed of service in July 2021 — here are the results.