Service With a Smile?
Have you muddled through the Burger King drive-thru lately? It probably took you awhile. The burger giant is among the slowest of the major chains when it comes to drive-thru times — and it's about to streamline its menu to help speed up service. But according to QSR Magazine's Drive-Thru Study, it's still not the worst major drive-thru, both when rated by speed alone or friendliness of service. Here's how 10 major chains rate on factors including customer service, order accuracy, and speed of service, as evaluated by more than 1,000 customers in July 2021.