A video is going viral on TikTok after a family placed a grocery order from Kroger that included a pound of green beans — but only one green bean was in the bag when they picked up their haul.
The video from @hailydelynn, which currently has over 7 million views, shows a woman calling customer service after her Kroger order featured an unexpected surprise. “I had a question about how to order green beans online. The fresh green beans. It says $2.19 a pound and then I put quantity of one. Does that mean I’d get one pound of green beans? Well, I only got one green bean,” she says, as everyone dissolves into fits of giggles.
@haileydelynn theres no way😂 #onlinepickup #kroger ♬ original sound - hailey delynn (:
As ridiculous as this is, why does it feel so common? Things like this have happened to me, too, and more than a few times. I once placed an order through Instacart for apples, along with a substitute option — only to have exactly one substitute apple delivered. Another time, I received one banana instead of a bunch of bananas, presumably because I requested "one bunch." Is it the app’s fault, the shopper’s fault, or the customer's fault?
I’m clearly not the only one, given how many TikTok commenters had similar stories to share.
"I ordered two bushels of bananas for baking and got exactly two bananas," says @canteenmachine. "Glad this is a universal experience."
In fact, by reading through the comments, bananas seem to be one of the top items that grocery shoppers get wrong. One commenter just solves the problem by avoiding ordering bananas altogether when online grocery shopping so they don’t receive the wrong amount.
The most ironic thing about all this? Instacart recently put out a news release that says bananas are its top-selling grocery item that’s delivered. We seriously cannot stop laughing. All in all, there have been more than one billion bananas delivered by the shopping service.
"Bananas are the ultimate grocery staple for so many people and families, and because of that, we see the popular fruit show up in grocery orders like clockwork each week. In 2022, one in four carts contained bananas, and this number has remained relatively consistent from year to year," says Laurentia Romaniuk, Instacart’s trends expert.
With that many bananas going out the door, it’s making us crazy that there isn't a better system for getting the number right.
As for the woman who paid $2.19 for one green bean? No word yet on if she was refunded, or was indeed charged whatever penny amount that would come to — let's hope not.
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