Statistics don’t lie, and here are some numbers to mull over from a survey done by the Association of Flight Attendants-CWA, AFL-CIO in 2021.
- 85% of all respondents had dealt with unruly passengers as air travel picked up in the first half of 2021.
- More than half (58%) experienced at least five incidents during the year.
- 17% reported experiencing a physical incident.
While the violent, rude, bullying behavior is limited to a small pool of passengers, the rising number of incidents is not going unnoticed. In an article by The Points Guy, the International Air Transport Association (IATA) explained that while restraining a passenger is the last resort, it is not taken lightly. “Before restraining a passenger, the cabin crew will always seek the permission of the Commander (Captain) who will give their authorization if they perceive a risk to the safety of the flight, the crew, or other persons onboard,” said Katherine Kaczynska, a spokesperson from IATA.
As for the type of restraint, there is no industry standard and all airlines have their own policy on what equipment can be used to restrain passengers.
Related: Unbelievable Airline Incidents Through the Years