I Can't Get No Satisfaction
Opening a fast-food bag after you pull away from the drive-thru is often an unsatisfying experience. Did they forget an item? Give you someone else's order completely? Are the fries ice cold? All those metrics and more, including food quality, order accuracy, staff helpfulness, and reliability of the restaurant's mobile app, were included in a survey of over 20,000 respondents about their satisfaction levels with fast-food chains conducted by the American Customer Satisfaction Index over the last year.
Here are the five chains that respondents were most satisfied with — the winner has taken the top spot eight years running — plus the five that got the lowest scores. You can bet you've complained about the one that ranks the worst.