TMTM

skynesher/istockphoto

Cheapism is editorially independent. We may earn a commission if you buy through links on our site.
skynesher/istockphoto

Bank Shots

Unless you’re one of those people who has a bunch of gold and $100 bills buried in your backyard, you’re going to need to use a bank. Are big banks more trustworthy than smaller ones? How do you choose who gets your money?


JG Wentworth compiled a report on the 108 biggest banks in the U.S., using data from Google and the Federal Reserve. Want to know which ones people have had the most problems with? 


Take a look at the 10 worst banks in America, according to customer reviews.

tupungato/istockphoto

Worst Bank: Webster Bank

Negative Keywords in Reviews:55.9%

Anne Czichos/istockphoto

2nd Worst: TD Bank

Negative Keywords in Reviews:53.1%

J. Michael Jones/istockphoto

3rd Worst: Synchrony Bank

Negative Keywords in Reviews:52.3%

Ally Bank by Jt12081988 (CC BY-SA)

4th Worst: Ally Bank

Negative Keywords in Reviews:50.9%

Truist Financial by Farragutful (CC BY-SA)

5th Worst: Truist Bank

Negative Keywords in Reviews:50.5%

HSBC Bank USA by Can Pac Swire (CC BY-NC)

6th Worst: HSBC Bank USA

Negative Keywords in Reviews:49.0%

JHVEPhoto/istockphoto

7th Worst: Discover

Negative Keywords in Reviews:45.2%

carterdayne/istockphoto

8th Worst: Citibank

Negative Keywords in Reviews:43.9%

Key Bank by Joe Mabel (CC BY)

9th Worst: Key Bank

Negative Keywords in Reviews:42.5%

Huntington Bank by Ed!(talk)(Hall of Fame) (CC BY-SA)

10th Worst: Huntington Bank

Negative Keywords in Reviews:42.5%

simonkr/istockphoto

What Customers Think of the Top 10 U.S. Banks

The study also took a look at the biggest banks in the country, and their approval ratings. JPMorgan led the way, with over $3.5 million in assets. Interestingly enough, the majority of these banks, save for four, have more bad reviews than good.

subman/istockphoto

1. JPMorgan Chase

Consolidated Assets:$3,643,099

Positive Reviews:38.1%

Negative Reviews: 32.1%

hapabapa/istockphoto

2. Bank of America

Consolidated Assets:$2,615,296 million

Positive Reviews:29.1%

Negative Reviews: 43.9%

nickfree/istockphoto

3. Citibank

Consolidated Assets:$1,760,921 million

Positive Reviews:29.1%

Negative Reviews:43.9%

Andrei Stanescu/istockphoto

4. Wells Fargo

Consolidated Assets:$1,711,028 million

Positive Reviews:30.7%

Negative Reviews: 41.1%

emyu/istockphoto

5. U.S. Bank

Consolidated Assets:$41.1 million

Positive Reviews:41.9%

Negative Reviews: 40.6%

bgwalker/istockphoto

6. PNC Bank

Consolidated Assets:$549,324 million

Positive Reviews:43.2%

Negative Reviews: 36.0%

Truist Bank by Farragutful (CC BY-SA)

7. Truist Bank

Consolidated Assets:$527,488 million

Positive Reviews:28.8%

Negative Reviews: 50.5%

magnez2/istockphoto

8. Capital One

Consolidated Assets:$490,573 million

Positive Reviews:37.8%

Negative Reviews: 40%

State Street Bank by Jim Linwood (CC BY)

9. State Street

Consolidated Assets:$368,219 million

Positive Reviews:56.7%

Negative Reviews: 23.1%

robyvannucci/istockphoto

10. TD Bank

Consolidated Assets:$366,507 million

Positive Reviews:29.0%

Negative Reviews: 53.1%