The 10 Worst Banks in America

Frustrated couple having a meeting with insurance agent in the office.

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Frustrated couple having a meeting with insurance agent in the office.
skynesher/istockphoto

Bank Shots

Unless you’re one of those people who has a bunch of gold and $100 bills buried in your backyard, you’re going to need to use a bank. Are big banks more trustworthy than smaller ones? How do you choose who gets your money?  


JG Wentworth compiled a report on the 108 biggest banks in the U.S., using data from Google and the Federal Reserve. Want to know which ones people have had the most problems with? 


Take a look at the 10 worst banks in America, according to customer reviews. 

Webster Bank, Providence
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Worst Bank: Webster Bank

Negative Keywords in Reviews: 55.9% 

TD Bank Branch in New York City
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2nd Worst: TD Bank

Negative Keywords in Reviews: 53.1% 

Synchrony Office Building, Charlotte
J. Michael Jones/istockphoto

3rd Worst: Synchrony Bank

Negative Keywords in Reviews: 52.3% 

Ally Bank
Ally Bank by Jt12081988 (CC BY-SA)

4th Worst: Ally Bank

Negative Keywords in Reviews: 50.9% 

Truist Financial
Truist Financial by Farragutful (CC BY-SA)

5th Worst: Truist Bank

Negative Keywords in Reviews: 50.5% 

HSBC Bank USA
HSBC Bank USA by Can Pac Swire (CC BY-NC)

6th Worst: HSBC Bank USA

Negative Keywords in Reviews: 49.0% 

Discover Headquarters in Riverwoods, Illinois, USA.
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7th Worst: Discover

Negative Keywords in Reviews: 45.2% 

Citibank Bank Sign and Logo, San Francisco Financial District
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8th Worst: Citibank

Negative Keywords in Reviews: 43.9% 

Key Bank
Key Bank by Joe Mabel (CC BY)

9th Worst: Key Bank

Negative Keywords in Reviews: 42.5% 

Huntington Bank
Huntington Bank by Ed!(talk)(Hall of Fame) (CC BY-SA)

10th Worst: Huntington Bank

Negative Keywords in Reviews: 42.5% 

Bank Tellers
simonkr/istockphoto

What Customers Think of the Top 10 U.S. Banks

The study also took a look at the biggest banks in the country, and their approval ratings. JPMorgan led the way, with over $3.5 million in assets. Interestingly enough, the majority of these banks, save for four, have more bad reviews than good. 

JPMorgan Chase
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1. JPMorgan Chase

Consolidated Assets: $3,643,099 

Positive Reviews: 38.1% 

Negative Reviews: 32.1% 

Bank of America
hapabapa/istockphoto

2. Bank of America

Consolidated Assets: $2,615,296 million 

Positive Reviews: 29.1% 

Negative Reviews: 43.9% 

Canary Wharf London Financial District on a fine sunny day
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3. Citibank

Consolidated Assets: $1,760,921 million 

Positive Reviews: 29.1% 

Negative Reviews:43.9% 

Wells Fargo
Andrei Stanescu/istockphoto

4. Wells Fargo

Consolidated Assets: $1,711,028 million 

Positive Reviews: 30.7% 

Negative Reviews: 41.1% 

US bank office building in Beverly Hills
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5. U.S. Bank

Consolidated Assets: $41.1 million 

Positive Reviews: 41.9% 

Negative Reviews: 40.6% 

PNC Bank Drive Thru
bgwalker/istockphoto

6. PNC Bank

Consolidated Assets: $549,324 million 

Positive Reviews: 43.2% 

Negative Reviews: 36.0% 

Truist Bank
Truist Bank by Farragutful (CC BY-SA)

7. Truist Bank

Consolidated Assets: $527,488 million 

Positive Reviews: 28.8% 

Negative Reviews: 50.5% 

Capital One Bank in New York City
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8. Capital One

Consolidated Assets: $490,573 million 

Positive Reviews: 37.8% 

Negative Reviews: 40% 

State Street Bank
State Street Bank by Jim Linwood (CC BY)

9. State Street

Consolidated Assets: $368,219 million 

Positive Reviews: 56.7% 

Negative Reviews: 23.1% 

TD Bank in Miami Financial District
robyvannucci/istockphoto

10. TD Bank

Consolidated Assets: $366,507 million 

Positive Reviews: 29.0% 

Negative Reviews: 53.1%